Frequently asked questions
Muscle Geek Suppliments gives best results when consumed immediately after workout as a post workout meal. This helps in quick repair and growth of broken muscles and a quick speedy recovery. This speedy recovery is a result of its natural high concentration of BCAA & Glutamine (amino acids).
Alternatively, to meet the proteins needs of the day It can also be taken in:
• Pre workout meals to fuel the muscles during workout;
• Early morning to reduce the overnight muscles breakdown;
• Bed time to help sustained release of amino acids throughout the night.
General Questions Related to Orders
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do
eiusmod tempor incididunt ut labore.
We use SSL certification in checkout method to make sure that a customer’s personal and payment information are often encrypted (secured).
Please Note: All the payment modes (Credit/Debit card, Netbanking, Wallets) are encrypted for the online purchase with Muscle Geek
You can go to ‘My Order‘ -> ‘View Order‘ -> ‘Cancel Order‘.
Once the order is shipped, you cannot cancel it. In case, the order is shipped, you can reach us on Whatsapp (10 am to 6 pm business days) or please drop an email to info@musclegeek.in with the Payment confirmation email receipt. Our customer care executive will help you out in the cancellation process.
The following shall NOT be eligible for return or replacement:
- Damages due to misuse of the product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Products with tampered or missing serial / UPC numbers
- Any damage/defect which is not covered under the manufacturer’s warranty
- Any product that is returned without all original packaging and accessories, including the box, manufacturer packaging if any, and all other items originally included with the product(s) delivered.
Please reach us on Whatsapp (10 am to 6 pm business days) or drop an email to info@musclegeek.in with the Payment confirmation email receipt and we will initiate the concern and process the order as per your request.
It is one of the payment methods where you make a purchase online and you pay at your doorstep after receiving the product. If someone is not comfortable with the online payment they can opt for this mode of payment. We only accept hard cash in COD payment mode and no card payment at your doorsteps.
Please Note – COD payment option may not be available on certain remote locations based on Courier Service.
Advanced questions REALTED TO PRODUCTS
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do
eiusmod tempor incididunt ut labore.
The product should be sealed pack and there will be an importer sticker with MRP and should display the import date & FSSAI of the importer. The batch number can be confirmed with the Brand and from the importers also.
You cannot order a ‘Sold Out‘ marked products but, there is an option to notify via email when the products will be available in stock.
You will get a confirmation SMS on your registered phone number. You will also receive the confirmation Email on the registered mail ID along with the Order ID, Shipping address and the products you have purchased.
You should check MRP Sticker, Hologram, Batch Number, Importer’s Sticker, Expiry Date, Packaging and Nutritional Facts before opening the product.
Please Note: Raise your concern within 7 business days from the product receiving date. If the product is found open before checking all these factors, then the product will not be accepted for return.
Once the Product is reverse picked up and received at our warehouse, our team will connect you over the registered email address for the bank details. Once the details are provided, we will initiate the payment and will reflect in your given Bank Account in 1-2 working days.
Note: Except for Cash On Delivery (COD) refund, the amount will always reflect back via the same mode which was used while making a purchase. For eg. If Debit Card mode is used while purchasing then the refunded money will reflect in the Debit Card. Paytm wallet or MobiKwik Wallet is used while making the payment then the refunded money will reflect in the Paytm Wallet or MobiKwik Wallet as Super Cash respectively in 5-7 working days.