Cancellation and Refund policy
Cancellation and Refund policy
This cancellation policy outlines
about how you can cancel or seek a refund for a product / service that you havepur chased through the Platform. Under this policy:
Cancellations will only be considered if the request is made same days of placing the order. However, cancellation request may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an even, you may choose to reject the product at the doorstep.
We have kept a placeholder here, as the number of days for raising a request for
cancellation would be filled by the PhonePe merchant / Platform Owner.
Muscle Geek does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the there quantity is missing in the product delivered.
In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported on same day of delivery. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service on same day of delivery about receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
In case of any refunds approved by Muscle Geek, it will take 7 to 9 business days for the refund to he processed to you.